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First Aid and Fire Manage First Aid Services and Resources Training Course

Manage first aid services and resources 

This unit describes the skills and knowledge required to establish, maintain and facilitate the provision of appropriate first aid in the workplace.

The unit applies to workers in nominated occupational first aid or management roles.

Performance Evidence Required

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role. 

There must be evidence that the candidate has completed the following tasks in line with State or Territory regulations, first aid codes of practice, Australian Resuscitation Council (ARC) guidelines and workplace procedures:

  • conducted a workplace risk assessment and evaluation of first aid provisions

  • developed a first aid action plan including strategies for management of incidents and individuals needs in accordance with workplace policies and procedures

  • used a first aid checklist to service a workplace first aid kit for supplies’ replacement and equipment maintenance

  • maintained first aid equipment and resources according to manufacturers’ instructions

  • used and maintained documentation required by the workplace and regulatory authorities.

Knowledge Evidence Required

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • state/territory regulations, first aid codes of practice and workplace procedures including:

    • workplace requirements for first aid provision in line with the relevant state/territory Work Health and Safety requirements

    • duty of care in relation to first aid provision

    • safe work practices to deal with risks and potential hazards including manual handling, hazardous substances, dangerous goods and chemicals

    • infection control principles and procedures, including use of standard precautions based on incident

    • requirements for currency of skill and knowledge

  • legal, workplace or community issues relating to the provision of first aid including:

    • awareness of potential need for stress-management techniques and available support following an emergency situation

    • consent

    • capabilities of emergency management services

    • privacy and confidentiality requirements

    • importance of debriefing.

Course Prerequisites

Students must be at least 14 years of age at the time of attendance. There are no pre requisites for this HLTAID016 Manage first aid services and resources course.

Learn more about the Australian Government’s competency and assessment requirements for this course at

Course Details

Face to Face:


The face to face training is 4 Hours and covers both theory and practical aspects of Manage first aid services and resources.


Students are required to arrive at least 10 minutes prior to the course commencement or will be refused entry.


There is a short multiple choice quiz at the end of the training covering the course theory learnt that day. 


Students will also be assessed on practical skills as a requirement to pass the course. .


Certificate Validity

The HLTAID016 Manage first aid services and resources certificate is valid for 3 years.

First Aid and Fire

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